E-Comm call-taker Christie Duncan (E-Comm 911)

Wrong nail polish colour tops worst 911 calls of 2017: E-Comm

The emergency communications centre has released the worst 911 calls of the year

E-Comm’s 911 dispatchers are reaching out to the public with their top 10 examples of calls they received in 2017 that unnecessarily tied-up emergency lines.

And the one the tops this year’s list: Calling the emergency line to complain that a nail salon won’t change a nail polish colour.

That call, fielded by Christie Duncan is just one example of the non-emergency calls plaguing B.C.’s largest call centre.

“Spending time on calls like these takes me away from being available to help someone who is a serious emergency situation,” Duncan said.

“And believe it or not, this isn’t the first time I’ve received a call about the colour of nail polish.”

Other 2017 top reasons to not call 911 include:

2. Car refusing to move forward at a gas station pump

3. To report food was inedible and restaurant refusing to provide refund

4. Complaining tenant moved without returning keys

5. Calling because someone parked in their parking spot

6. Wondering if a washroom closed sign at a popular beach was legitimate

7. Complaining gas station wouldn’t accept coins for payment

8. Calling to ask if raccoons are dangerous animals

9. Asking if there’s a law preventing washing clothes at 6 a.m.

10. Calling to check the time following the fall time change

This year’s best-of-the-worst may be laughable, but are more common than you might think, said Jody Robertson, executive director of corporate communications.

“The fact is – every time a 911 call taker handles one of these calls, we waste valuable resources. We’re asking the public to help us help,” Robertson said.

WATCH: One-in-five 911 calls are ‘non-emergencies’: E-Comm

The list follows a new campaign by the emergency communications centre, that found one-in-five calls for police aren’t actually an emergency. The campaign is urging B.C. residents to consider how they may be letting non-emergency calls get in the way of real ones.

E-Comm receives approximately 1.36 million calls every year, and Robertson is reminding the public that 911 is for police, fire or medical emergencies when immediate action is needed and calling non-emergency lines for calls like this is also not appropriate.

Just Posted

Trail bus line readies to takeover Kelowna run

Silver City Stage Lines must have a booking site up by Sept. 30; two vehicles activated by Oct. 26

More burning prohibitions rescinded in southeast B.C.

Category 2 and 3 fires will be permitted in Southeast Fire Centre as of 1p.m. on Wednesday.

Municipal spending outpaces population growth 4-fold in B.C.: report

Canadian Federation of Independent Business has released its annual operational spending report

Cops For Kids’ southeast B.C. tour rolls on

Annual RCMP fundraiser will see 34 cyclists ride 1,000 kilometres raising funds

B.C. parents leery of HPV cervical cancer vaccine

Provincial registration uptake among lowest in Canada

Environment Canada confirms Ottawa area hit by two tornadoes Friday

At one point more than 200,000 hydro customers were blacked out

B.C. VIEWS: Looking under the hood of ICBC’s war on crashes

Is our accident rate really soaring, or is it inefficiency?

B.C. tent city residents have three weeks to clear out: Supreme Court

Fire risk, criminal activity in neighbourhood cited as reasons for judgment

Coaches, players on Alberta university rugby team buckle up for the Broncos

16 people died when Humboldt Broncos bus collided with a semi-truck in rural Saskatchewan

The Vatican ‘owes God an apology,’ activist says in letter to Pope Francis

Letter came after a report on sexual abuse of more than 1,000 children in six Pennsylvania dioceses

Lions earn stunning 35-32 OT win over Ticats

Epic comeback lifts B.C. past Hamilton in CFL thriller

Czarnik nets 3 as Flames dump Canucks 5-2

Calgary picks up exhibition win over Vancouver

Ottawa to name new ambassador for women, peace and security, Freeland says

Chrystia Freeland also confirmed Canada would spend about $25 million to fund number of initiatives

‘A little bright spot:’ Ottawa residents rescue dog trapped beneath rubble

Freelance journalist says rescue of a dog trapped under rubble was happy ending amid chaos in Ottawa

Most Read