Passengers disembark from WestJet’s first-ever flight into Cranbrook. Paul Rodgers photo.

WestJet most punctual airline in Canada, report says

Air Canada, meanwhile, earned 20th place

WestJet Airlines Ltd. is the most punctual airline in Canada, according to a travel data provider.

The Calgary-based carrier placed sixth among airlines in North America last year, OAG said in its annual report examining on-time performance.

The report also lists WestJet at No. 15 among low-cost carriers worldwide, with 79 per cent of its flights on-time.

Air Canada squeaked into the so-called punctuality league, placing 20th among “mega airlines” behind the big U.S. carriers as well as British Airways, Lufthansa, and Air China.

The Montreal-based airline’s on-time performance was 66 per cent, the report said.

Calgary and Edmonton were the only Canadian airports to reach the top 20 for on-time performance, placing 17th and 20th in the large and medium categories, respectively. Notably absent were Toronto, Montreal and Vancouver.

The report defines on-time performance (OTP) as flights that arrive or depart within 15 minutes of their scheduled times.

Despite a rising tide of frustration against airlines as fees increase and seat space shrinks, OAG data analyst John Grant said airlines and airports “are reaching near peak operational OTP across the world.”

Complaints about airline service in Canada increased more than 570 per cent between 2015-16 and 2017-18, according to the Canadian Transportation Agency.

The vast majority of the 5,565 passenger complaints in 2017-18 were against Canadian carriers. Flight disruptions and baggage issues were the most common reason.

Nonetheless, Air Canada’s operating revenues rose nearly seven per cent year over year to $14.76 billion in the first nine months of 2019.

“It tends to say that customers like to complain, but it doesn’t have a big impact on their buying behaviour,” said Robert Kokonis, president of Toronto-based consulting firm AirTrav Inc.

“You look at the spread between the top North American (airlines), Delta — 83.56 per cent — and Air Canada — 66.42 per cent — that’s a 17 percentage point spread between the carriers, which is quite significant,” Kokonis said.

READ MORE: ‘Unruly’ passenger causes security breach, damages B.C.-bound WestJet plane

Six U.S. airlines made it into the punctuality pantheon among mega airlines — defined as more than 30 million seats scheduled for departure in 2019 — including Delta Air Lines, Southwest Airlines, American Airlines, United Airlines, JetBlue and Alaska Airlines.

At fourth place among the mega carriers, Delta was the top North American airline in the category with nearly 84 per cent of its flights on-time.

“Delta’s continued OTP dominance is remarkable given the size and range of its operations,” Grant said in a release.

Christopher Reynolds, The Canadian Press

Like us on Facebook and follow us on Twitter

Get local stories you won't find anywhere else right to your inbox.
Sign up here

Just Posted

Grand Forks community centre open house set for Jan. 23 at the aquatic centre

Designers and the development committee will be at the aquatic centre from 4 to 7 p.m. on Jan. 23

Boundary Family Services takes over shelter management in Grand Forks

The organization got Grand Forks city council’s approval on Jan. 15

Almost 20,000 parking tickets issued by Interior Health at hospitals in 2019

In 2018, pay parking in Interior Health hospitals totalled $5.3 million of their $2.2-billion budget

OPINION: Reflecting on a Greaser’s last words

What it means to stay gold and to look for the gold in others

Ktunaxa, supporters celebrate protection of Qat’muk and the Jumbo valley

Speeches, acknowledgements and ceremonies mark an emotional gathering in Cranbrook

VIDEO: Trudeau insists Iran respect families’ wishes when it comes to burials

All 176 people on board the Ukraine International Airlines flight PS752 were killed

Boy, 13, arrested after alleged assault involving girl at B.C. middle school

Boy alleged to have used ‘inappropriate levels of force’ to injure the girl

B.C. premier talks forestry, service needs with handful of northern mayors in Prince George

Prince George meeting completes premier’s tour of Kitimat, Terrace, Fort St. James and Quesnel

B.C. asks health-care staff to be ‘vigilant’ when screening for coronavirus

This comes after U.S. health officials confirmed a case of the virus in Washington State

B.C. player becomes only second Canadian to enter Hall of Fame of Baseball

Walker received 76.6 percent of the Baseball Writers of America Association vote

PHOTOS: Heavy snowfall breaks window, causing avalanche into B.C. newsroom office

It was a chaotic start to the week for the Kitimat Northern Sentinel

Cellarman at Okanagan winery fired after mistakenly dumping $162K of wine down the drain

The former employee filed a grievance with the West Kelowna winery but was unsuccesful

Protesters block B.C. government building entrance to support Wet’suwet’en First Nation

A letter with four demands was delivered to the Ministry of Energy, Mines and Petroleum Resources

Hospital patient pleads guilty to dumbbell assault of nurse in Abbotsford

Neale Heath admits to assault causing bodily harm in attack last September

Most Read