ICBC’s new fairness officer will make recommendations to resolve customer complaints and improve the decision-making process. (file)

ICBC’s new fairness officer will make recommendations to resolve customer complaints and improve the decision-making process. (file)

Fairness officer role approved as ICBC launches enhanced care auto insurance

New position is expected to be in place by the end of the year

The Insurance Corporation of British Columbia has created a new position aimed at ensuring the Crown-run auto insurer makes fair and transparent decisions related to its newly launched enhanced care plan.

A statement from the Ministry of Public Safety and Solicitor General says regulations setting out the role of the fairness officer were approved Wednesday and the new position is expected to be in place by the end of the year.

The ministry says in addition to ensuring that its decisions, actions and practices are equitable, the fairness officer will help strengthen public trust in ICBC.

The office will review and make recommendations to resolve customer complaints about the public insurer’s decisions and may also make broader recommendations to improve the decision-making process.

The newly created office must report annually to ICBC, the corporation must add its response to any recommendations from the fairness officer, and the report must then be released publicly by the minister responsible.

The government has estimated its enhanced care coverage plan, often known as no-fault insurance, will save the province about $1.5 billion in the first year by removing lawyers and legal proceedings in most cases and capping payments for minor injuries caused by a crash.

—The Canadian Press

RELATED: $150 refunds issued to eligible customers following ICBC’s switch to ‘enhanced care’

ICBC

Just Posted

Christina Lake Fire Department’s Chief Joe Geary eyes the camera from behind the wheel of the department’s 40-year-old bush truck. Photo: Laurie Tritschler
Christina Lake FD needs new equipment, upgrades, prompting loan by RDKB

It’s not whether the department needs the equipment, it’s how voters will pay for it, says Regional District

The pilot of this single-engine propeller plane was unhurt after crash-landing in a Como Road orchard Friday, June 18. Photo: Laurie Tritschler
Plane crash lands into Grand Forks orchard, pilot injured

RCMP have secured the crash site, pending investigation by Transport Canada

Students at Creston Valley Secondary School put together an art installation of a replica residential school room. (Photo by Kelsey Yates)
Creston students create art installation of residential school room

The replica was decorated with a small bed, school uniform, and notes written with pleas for help

Greenwood Elementary’s Nelson Thompson (Grade 5) and Lincoln Simmonds (Grade 6) take a fun-filled turn on the swing at Lions Park Thursday, June 17. Photo: Laurie Tritschler
IN PHOTOGRAPHS: ‘This is yours now,’ Greenwood Mayor tells children at playground opening

The opening ceremony at Lions Park was attended by kids from Greenwood Elementary Thursday, June 17

Prince Charles Secondary School
School District 8 votes in favour of name change for Secondary School in Creston

In an act of reconciliation, a new name will be chosen for Prince Charles Secondary School

Marco Mendicino, Minister of Immigration, Refugees and Citizenship during a press conference in Ottawa on Thursday, May 13, 2021. THE CANADIAN PRESS/Sean Kilpatrick
Canada to welcome 45,000 refugees this year, says immigration minister

Canada plans to increase persons admitted from 23,500 to 45,000 and expedite permanent residency applications

FILE – Most lanes remain closed at the Peace Arch border crossing into the U.S. from Canada, where the shared border has been closed for nonessential travel in an effort to prevent the spread of the coronavirus, Thursday, May 7, 2020, in Blaine, Wash. The restrictions at the border took effect March 21, while allowing trade and other travel deemed essential to continue. (AP Photo/Elaine Thompson)
Feds to issue update on border measures for fully vaccinated Canadians, permanent residents

Border with U.S. to remain closed to most until at least July 21

A portion of the George Road wildfire burns near Lytton, B.C. in this Friday, June 18, 2021 handout photo. THE CANADIAN PRESS/HO, BC Wildfire Service *MANDATORY CREDIT*
Blaze near Lytton spread across steep terrain, says BC Wildfire Service

Fire began Wednesday and is suspected to be human-caused, but remains under investigation

Cannabis bought in British Columbia (Ashley Wadhwani/Black Press Media)
Is it time to start thinking about greener ways to package cannabis?

Packaging suppliers are still figuring eco-friendly and affordable packaging options that fit the mandates of Cannabis Regulations

Blair Lebsack, owner of RGE RD restaurant, poses for a portrait in the dining room, in Edmonton, Friday, June 18, 2021. Canadian restaurants are having to find ways to deal with the rising cost of food. THE CANADIAN PRESS/Jason Franson
Canadian restaurateurs grapple with rising food costs, menu prices expected to rise

Restaurants are a low margin industry, so there’s not a lot of room to work in additional costs

RCMP crest. (Black Press Media files)
Fort St. John man arrested after allegedly inviting sexual touching from children

Two children reported the incident to a trusted adult right away

Barbara Violo, pharmacist and owner of The Junction Chemist Pharmacy, draws up a dose behind vials of both Pfizer-BioNTech and Oxford-AstraZeneca COVID-19 vaccines on the counter, in Toronto, Friday, June 18, 2021. An independent vaccine tracker website founded by a University of Saskatchewan student says just over 20 per cent of eligible Canadians — those 12 years old and above — are now fully vaccinated. THE CANADIAN PRESS/Nathan Denette
At least 20% of eligible Canadians fully vaccinated, 75% with one dose: data

Earlier projections for reopening at this milestone didn’t include Delta variant

This undated file photo provided by Ernie Carswell & Partners shows the home featured in the opening and closing scenes of The Brady Bunch in Los Angeles. Do you know the occupation of Mike Brady, the father in this show about a blended family? (Anthony Barcelo/Ernie Carswell & Partners via AP, File)
QUIZ: A celebration of dad on Father’s Day

How much do you know about famous fathers?

Emily Steele holds up a collage of her son, 16-year-old Elijah-Iain Beauregard who was stabbed and killed in June 2019, outside of Kelowna Law Courts on June 18. (Aaron Hemens/Capital News)
Kelowna woman who fatally stabbed teen facing up to 1.5 years of jail time

Her jail sentence would be followed by an additional one to 1.5 years of supervision

Most Read