consumer

Vancity online banking remains down for 3rd day

Credit union has ruled out hacking and data breaches as reasons for outage but cause still unknown

As Vancity credit union enters its third day of online and some core banking services being down, its CEO says technicians are continuing their work on solving the matter.

In a video posted Saturday, Tamara Vrooman said there’s concern over a large volume of data stored in the background during the outage.

“It’s important that we test and release that data in a structured way to ensure the system is fully functional. That work is ongoing, and I don’t yet have an estimate when it will be complete,” she said.

The disruption, which started at midnight on Wednesday, is impacting Vancity’s app and online banking platform. Debit and credit transactions have not been affected.

It’s still unknown exactly what caused the crash, but the company said it has ruled out any kind of hacking or data breach.

“Clearly, three days of system outage is not what we would expect, it’s not what you would expect and it’s not good enough. I apologize for the inconvenience that I know this is placing on our members,” Vrooman said.

The credit union has extended hours at branch locations, and says it will cover any penalties or service charges that clients incur due to the outage.

Like us on Facebook and follow us on Twitter.

Just Posted

First Nations included in latest Columbia River Treaty talks

Seventh round of negotiations between Canada and U.S. wrap up in Washington D.C.

Fun run celebrates Marguerite Rotvold’s legacy

‘She was a mentor and just an amazing lady, all around’

RDKB to test emergency alert system

The alarm is scheduled to go out at 10:30 a.m. on June 21

Rodeo comes back to Rock Creek

The Rock ‘n’ Kettle Rodeo runs June 22-23 at the Fair Grounds

BCSS girls soccer team makes impact at provincials

The team won the tournament’s “Fair Play” award

VIDEO: Stop-motion artist recreates Kawhi Leonard’s famous buzzer-beater

It took Jared Jacobs about 40 hours to make the video, on top of the research

Man charged in crash that killed B.C. pregnant woman

Frank Tessman charged for 2018 Highway 1 accident where Kelowna elementary school teacher died

VIDEO: Clip of driver speeding past B.C. school bus alarms MLA

Laurie Throness of Chilliwack-Kent says he will lobby for better safety measures

Province unveils 10-year plan to boost mental health, addiction recovery services

The plan, called A Pathway to Hope, focuses on early-intervention services that are seeing high demand

Rock slide in B.C. river may hinder salmon passage

DFO says it is aware that the slide occurred in a narrow portion of the Fraser River

Four-hour tarmac delay violates charter rights of Canadians with a disability: lawsuit

Bob Brown says new rules reduce the distance he can travel by air without putting his health at risk

Fate of accused in Canadian couple’s 1987 killings in jury’s hands

William Talbott’s lawyer says DNA doesn’t prove murder

Child killed after being hit in driveway on Vancouver Island

The driver of the vehicle remained at the crash scene and is fully cooperating

Most Read